shangdong airlines, 24-电子游戏产品

 

ticketing information for passengers




please refer to the following for other matters that are not covered:

shandong airlines鈥?general specifications for domestic transport of passengers鈥?baggage


passenger ticket

passenger ticket may only be used by passenger whose name is on the ticket and it鈥檚 not transferable. the validity period of the ticket is one year. the validity period of unused tickets commences with 00:00 of the day after issuance, whereas validity period of partially-used tickets commences with 00:00 of the day after the very first trip begins.

 


children ticket

children aged between 2 and 12 (not included) are charged 50% of full-price adult ticket and their age is subject to their date of departure. unaccompanied minors鈥?tickets are not available on the website. please call us at 95369 or go to our ticket office should you need any.

 


infant ticket

鈥淚nfant鈥?refers to anyone who鈥檚 over 14 days (included) but under 2 years old by the date of departure. infants are charged 10% of full-price adult ticket and infants鈥?age is subject to their date of departure. infant passengers do not get a seat of their own. if you need to take a seat alone, please contact 95369. due to the limited amount of baby only facilities available on the plane, shandong airlines can only allow a limited number of infant passengers to board the plane and you need to book infant ticket in advance.



restricted transportation

unaccompanied minors, handicapped, pregnant women, patients or other passengers that require special services should inform shandong airlines before booking their tickets and will only be accepted after getting our consent and corresponding arrangements are made. shandong airlines has the right to reject such customers who fail to ask for our consent while booking tickets. our website does not offer tickets for passengers with special needs for the moment, please call us at 95369 or go to our ticket office should you need any.

 


health

passengers who are handicapped or severely ill must hold a certificate provided by medical establishment acceptable to shandong airlines that says their conditions allow their to travel by air and can only buy tickets after getting a consent from us. our website does not offer tickets for passengers with special needs for the moment, please call us at 95369 or go to our ticket office should you need any.

 

 

flying is not suitable for: patients with all sorts of infectious disease and still in infective stage, aggressive mental patients, patients with severe cardiovascular and cerebrovascular disease, patients with severe respiratory disease, patients with severe anemia, terminal cancel, patients who needs an oxygen bottle, women who are more than 35 weeks (included) into pregnancy, infants who are less than 14 days old, postoperative patients (less than 2 weeks after surgery) or other patients who are deemed not suitable for flying health-wise.

 

 


valid id

passengers must show an identity-certifying document required by government authority while booking tickets and boarding a plane, including:  resident identification card, mainland residence permit for hksar, macao sar and taiwan china residents, valid passport that鈥檚 acceptable by rule, military officer identification, police id, soldier id, foreigners鈥?permanent residency id and so on. minors under the age of 16 are required to show document such as residence booklet.



ticket price

applicable air transport price for taking passengers from the airport at the point of departure to the airport at the point of arrival as of the day they board their flights. ground transport costs between airport and the city are not included. once a ticket is sold, its price won鈥檛 change even if the overall ticket fare is adjusted.



tktl

passenger who has already booked a ticket should make the payment within prescribed period, otherwise his or her ticket won鈥檛 get reserved. the usual time window for reservation is 30 minutes on our website and 20 minutes on mobile app.



reservation cancellation

you may cancel your reservation online when your online booking order is not paid yet. once your ticket is issued, you鈥檒l have to go through the ticket refund process.



check-in

passengers must arrive at the airport 90 minutes before take-off and check in with their tickets and valid id. you won鈥檛 be able to check in 30 minutes before the airplane pulls away from the station (45 minutes at some airports, subject to each airport鈥?s own rules).



carry-on

evert first-class passenger fly domestically is allowed to take two pieces of carry-on baggage, which could not weigh more than 5kg per piece; every business and economy-class passenger is allowed to take one piece of carry-on baggage only, which could not weigh more than 5 kg. the length, width and height of each piece may not be over 55, 40 and 20 cm, respectively. overweight baggage should be shipped as check-in baggage.



international travel documents

before going to the country or region they are flying to, passengers need to take all of their valid travel documents (passport, visa, etc.) with them and obey the entry, exit, transit or other regulatory requirements of the country and region they travel to. for a smooth journey, you should learn about the specific travel information or applicable regulations from relevant embassies and confirm the validity of your documents based on your flight information before booking any international ticket. shandong airlines will not be held responsible if any passenger is not allowed to board the plane for his or her own id.



free baggage allowance

the free baggage allowance per head for passenger who鈥檚 holding an adult or children ticket is: 40kg for first-class, 30kg for business class and 20kg for economy class. the free baggage allowance for passenger holding an infant ticket is 10kg only.


items that may not be shipped as baggage

passengers may not carry flammable, explosive, corrosive, poisonous, radioactive substance, polymerizable substance, magnetic substance or other hazardous substance in their checked baggage or carry-on. passengers may not board the plane with any weapon, controlled knives, sharp objects or lethal weapon.

items that may not be shipped as checked baggage

there may not be any valuable such as cash, valuable coupon, jewelry, precious metal and its product, antiques and paintings, computer, personal electronic device, sample, or items that are fragile or easily damaged, perishable, lithium battery, important documents and materials, travel document as well as prescribed medicine that鈥檚 supposed to be taken on time in your checked baggage. we only assume responsibility for the loss or damage of above mentioned items carried in checked baggage as for common checked baggage.

restricted items

non-radioactive drugs or bathroom supplies (including aerosol)

锛?锛夆€淒rugs & bathroom supplies鈥?include items such as hair gel, perfume, cologne, and drugs that contain alcohol.

锛?锛塗he total net quantity of such items that every passenger is allowed to bring along is 2kg or 2 liters, and the net weight of each piece may not be over 0.5kg or 0.5 liter.

锛?锛堿erosol must be capped with protected by other proper means to prevent the content from incidental release.

note: for security concerns, some countries may have more stringent restriction or rules on such items and passengers should abide by their rules. 

 

alcoholic beverage

锛?/span>1锛?/span>beverage in consumer pack with an alcohol content greater than 24% but less than 70%. the liter of each container may not be more than 5 liters and the total amount every passenger is allowed to take may not be over 5 liters.

锛?/span>2锛?/span>beverage with an alcohol content less than 24% is not bound by any restriction.

note: for security concerns, some countries may have more stringent restriction or rules on such items and passengers should abide by their rules.

 

baggage packaging

checked baggage must be properly packed, locked and buckled, tightly lashed, able to bear certain weight. the carrier may reject any baggage whose packaging does not meet relevant requirement or conditions of carriage, or won鈥檛 be held responsible for any baggage damage.

 

baggage declared value

passengers may declare the value of their checked baggage when each kilogram is worth more than 100 yuan. the declared value of checked baggage shall not be higher than its actual value. the maximum limit of baggage declared value is 8,000 yuan. shandong airlines has the right to refuse to accept any baggage should it not agree with the declared value and the passenger refuses to let shandong airlines check the baggage.

security check

passengers and their baggage (including both checked baggage and carry-on) must go through security check before boarding a plane.

 

irregular flight services

the carrier should provide passengers with free services including board and lodge for any flight delay or cancellation caused by carrier鈥檚 fault; in the case of delay or cancellation at the airport of departure caused by non-carrier reasons, such as weather, emergency, air traffic control, security check and passenger, the carrier could help passengers arrange board and lodge, though the costs will be borne by the passengers themselves.

 

ticket change & refund
passengers may change their flights, date, or class or ask for a refund after booking their tickets, which should be handled within the carrier鈥檚 capacity and constraints on the tickets.

date change for b2c tickets

passengers may cancel their original order and rebook online before paying. passengers may also apply for non-endorsement online for when their tickets are already issued. in the case of special-offer tickets bought at special price or tickets whose seat reservation record is already expired, passengers need to go to designated counter or call 95369 to go through the non-endorsement process for existing tickets.

 

restrictions

passengers who book special-offer tickets should abide by the restrictions on such tickets. the restrictions below apply to tickets of flights taking off after mar. 28, 2021(included).



table of service conditions for different classes on shandong airlines鈥?domestic flights [flights take off after mar. 28st, 21 (included)]

class

voluntary   non-endorsement

service   charge for voluntary changes

service   charge for voluntary refund

168 hours (included) before specified departure   time

168   hours to 72 hours (included) before specified departure time

72   hours to 4 hours (included) before specified departure time

within   4 hours (included) before specified departure time

168   hours (included) before specified departure time

168   hours to 72 hours (included) before specified departure time

72   hours to 4 hours (included) before specified departure time

within   4 hours (included) before specified departure time

allowed

free

free

free

5%

5%

5%

5%

10%

d/p/i

not   allowed

5%

5%

5%

10%

5%

10%

15%

20%

w

allowed   in  case of full-price tickets

free

5%

5%

10%

5%

5%

10%

20%

r

not   allowed

10%

20%

40%

60%

30%

40%

50%

60%

allowed

free

5%

5%

10%

5%

5%

10%

20%

b/h

not   allowed

free

10%

20%

30%

10%

15%

30%

40%

l/q 

not   allowed

5%

10%

30%

40%

15%

20%

40%

50%

g/v/u/z 

not   allowed

10%

20%

40%

60%

30%

40%

70%

90%

m/k/s/t/j/e 

not   allowed

20%

30%

50%

70%

40%

50%

80%

100%